Complaint Details

Status : Resolved Resolved
Complaint No
: 0089335/2017
Category : Consumer Goods
Date : 29-08-2017
Subject Line : Water Purifier Not working even after buying AMC and no response after multiple complaint.
     
Complainant : Neeraj Ghoshal
Address : Aranya, Lane#13, Ashtavinayak Society, Rajiv Gandhi Nagar, Lohegaon
     
Complainee : Aquaguard Eureka Forbes
Address : EUREKA FORBES LTD., B1/B2,701,7TH FLOOR,MARATHON NEXGEN MARATHON INNOVA,OFF GANPATRAO KADAM MARG,LOWER PAREL,MUMBAI

 

Complaint Details
I have taken AMC for my Aquagurd Water Purifier on 5-Aug-2017. However till date I am struggling to get the water output.
After AMC machine was damaged and water is overflowing. Even after multiple complaint issue has not got resolved, in fact more issue is occurring after each technician visit.
Tried contacting: Mr Anand (Pune Regional Head), Mr Ramesh (No Outcome), Mr Deepak and Mr Nilesh Gawre both have them didn’t even bothered to pick up phone. Not sure what kind of escalation is this.


Service call logged:
1. 2004374876 (22-Aug), 200436995 (22-Aug)
2. 2004334732 (19-Aug)
3. 2004291027 (16-Aug)
4. 2004215870 (10-Aug)

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