Complaint Details

Status	:	Resolved
Complaint No	:	0080565/2016
Category	:	Consumer Goods
Date	:	12-08-2016
Subject Line	:	Violation of AMC agreement.
Complainant	:	Kailash Kalita
Address	:	Ward No. 7, H.N. Road, P.O.- Dhubri,
Complainee	:	Eureka Forbes
Address	:	Rupam Service Centre, New Bongaigaon, Tuniapara

Complaint Details
I have a Aquaguard (Model - Classic, Sl. No. -4001374) Water Purifier, which was installed about 8/9 years back at my house. After the expiry of Warranty period I did AMC agreement with the vendor. Accordingly they have been providing services. The last AMC period was from 27/07/2015 to 26/07/2016. As per agreement they supposed to do 2 no. of services during the AMC period. They did the first service. But till date no one has turned up for the second service. I contacted them over phone for 6/7 times, but no any response. As, I my wife is suffering from some chronic stomach diseases and I arranged Aquaguard Water Purifier specially for her, but due to the vendor's negligence, I am buying bottled purified water from market for last 20 days. I therefore request the authority to charge penalties to the company or vendor, so that they follow the rules honestly in future.

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