Complaint Details

Status	:	Closed
Complaint No	:	0080572/2016
Category	:	Consumer Goods
Date	:	15-08-2016
Subject Line	:	Rejection of Refund for Counterfeit product
Complainant	:	Rohin Cooper
Address	:	BPCross rd No.3
Complainee	:	Snapdeal.com
Address	:

Complaint Details
I regret to inform you that I have received a fake product for Order No 14585347916. Based on the following parameters I have the concluded that the product is fake:

1. Observe the font in the image carefully and compare it with the font as shown on the website.
2. Also, notice that original package is blue in color while the fake is Sea Green in color.

The photos have been attached for your reference.

I have not opened the packaging of the product. Please escalate this matter since such malpractices should not be entertained. It is hard for me to fathom the reason for empanelment of such shady vendors. Management Action Plan must mitigate the following risks:

Blacklist the Vendor (Name: N K Engineers and Contrac)
Carry out an in-depth Investigation

Thank you for your time and consideration, immediately process a refund order.

Should you have any doubts, feel free to reach out.

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