Complaint Details

Status	:	Closed
Complaint No	:	0080606/2016
Category	:	Consumer Goods
Date	:	21-08-2016
Subject Line	:	OD506788104823083000_Le2_Flipkart Delayed/No support/Auto canceled
Complainant	:	Abhishek Goyal
Address	:	WA-99 Krishna mandir marg
Complainee	:	Flipkart Internet Pvt Ltd.
Address	:	Flipkart Internet Pvt Ltd. AKR Tech Park 1st floor Block 'C' Krishna Reddy Industrial Area 7th Mile, Hosur Road Bangalore 560068

Complaint Details
This is to bring your kind attention towards the failure of Customer services and worst of experience in last one week
with scheduled deliver for my order Le2 ( with exchange ASUS Zenfone A400(T001).

I have escalated my issue ( trailing mail ) no. of times at Customer service Center ( Mails & Calls ) but seems there is no
listening to customer at all. Since there is no single resolution given to me in last 4 days.
The only resolution i got is wait and extended delay and finally auto-cancellation without any prior notice and solution .

My only query is what is my fault in all this ?

I have been denied exchange because of FEs mistake and lack of knowledge although i provided all documents to make
him understand well that its the same model.

Second major issue with on call support I was just made to wait till 4 days asking to resolve the issue and confirm my order
but it turned more ugly since i only had to chase for my order and with no resolution .

Each time i call, i have to make Executives understand my issue/request raised and all backdrop.

Finally I got msg that order is canceled while i was waiting for my order confirmation.

This is really depressing and harassment on customer side with just fool around of support.
Sorry but in this whole matter as u may observe there is no technical or any support given.

Though i shared all support documents which proves FEs refusal to accept exchange phone was completely lack of knowledge
at his end. I shared ASUS website forum & invoice too.

I am fed up with such non -support and unethical treatment by Flipkart.
Last I had a call with Bharat/Pooja senior executives, they assured and understood my issue but failed to support till now.

Replies