Complaint Details

Status	:	Closed
Complaint No	:	0080611/2016
Category	:	Telecom
Date	:	22-08-2016
Subject Line	:	Mobile Replacement
Complainant	:	Rajnish Rajput
Address	:	D-510, Hari Heritage, Sector 22, Khandeshwar
Complainee	:	Samsung
Address	:

Complaint Details
This is with reference to Bill No: 4217812510 dated 16th Jul, 2016. My Samsung J7 was under warranty and I took it for repair at Samsung Service Center, Vashi on 16th Jul, 2016, and while repairing they damaged it completely and I was requested to submit few documents for replacement purpose which I had submitted and the request for the replacement of the mobile was approved on 21st Jul, 2016, however, it has been more than a month now and I have not received the replacement and at the same time I am not getting a clear answer as to when I'll get my mobile back even after several follow ups with the Samsung service center and call center. Request you to please look into it. I was very much dependable on mobile for job search, Skype interviews, online transactions etc and without it I'm losing on my opportunities. If you need any further clarification/information, please feel free to reach me at 9930928007.

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