Complaint Details

Status	:	Closed
Complaint No	:	0080620/2016
Category	:	Others
Date	:	24-08-2016
Subject Line	:	Dead Phone delivered & Not giving Refund or Replacement
Complainant	:	Harjas Singh
Address	:	121 Four storey Vishal market Tagore Garden
Complainee	:	INFIBEAM
Address	:	9th Floor, A-Wing, Gopal Palace, Nehrunagar, Ahmedabad

Complaint Details
dear sir/mam
i ordered asus zenfone 2 (ZE551ML) (SILVER) 16GB with order id #18961305 on 22nd july 2016 and it arrived the next day on 23rd july 2016 at 12:30pm. the phone was dead/ not working at all when i received it. As told by Infibeam i went to the asus service center and after much hustle i got the Dead on Arrival certificate. They collected the original DOA certificate verified & signed by the ASUS Authorized Engineer and the MOBILE PHONE from me on friday 5th of august, and told me that i will get the refund or replacement after further analysis of the phone. Its been almost a full month that i have been suffering and wasting my time and money on visiting service centers and calling infibeam customer care and still they are saying it is gone for further analysis. i want to take action against them and want my money back.
thankyou

Replies