Complaint Details

Status	:	Closed
Complaint No	:	0080630/2016
Category	:	Service Provider
Date	:	26-08-2016
Subject Line	:	I rarely get internet connection. The network is very much overloaded. Poor speeds, poor customer care.
Complainant	:	Ajith murali
Address	:	Vaishnavam, Quarters Pipeline road,CUSAT PO, Kalamassery
Complainee	:	Asianet Satelite Communication Ltd
Address	:	Asianet Satelite Communication Ltd,3rd Floor,Surabhi Building Behind HDFC Bank,Kakkanad Rd,Palarivattom,Kochi-25

Complaint Details
I have been using Asianet broadband from January 2016 onwards,My subscription id is CN92702,
My monthly subscription charge is 574 Rs (Including all tax) with Speed 1Mbps.I rarely get internet connection. The network is very much overloaded. Poor speeds, poor customer care.
I am fed up with the service. Monthly I have to call atleast 3-4 times to customer care for complaint registration and when I call to them
the customer care person behaviour is not at all satisfactory.
I am going to stop service this month itself.When I took connection I have paid 1000rs as security deposite
which they will return only if I continue their service atleast for 6 months.I am very thankfull to them for the great service they provided to me.
I want to file a case against them in cunsumer court but I don't know how to file case.If anyone know please suggest. I am planing to share in social media too.

I never suggest any of my friends and relatives to use Asianet Broadband.

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