Complaint Details

Status	:	Closed
Complaint No	:	0080634/2016
Category	:	Service Provider
Date	:	26-08-2016
Subject Line	:	Unable to deliver and giving fake promises
Complainant	:	Vanshdeep Singh Sethi
Address	:	189, Sri Nanjundeshwara Residency, 7th A Main, Begur Road, Hongasandra
Complainee	:	India Flower Gift Shop
Address	:	22/279, Jodhpur Gardens, 2nd Floor

Complaint Details
It was my mother's birthday so I thought of sending cake and flowers. I placed an order with India Flower Gift Shop because they assure delivery and refund if the delivery can't be made. After entering all my details, I paid the total amount of Rs.1198 to them. The order was placed on 25th August 2016 at approximately 12:11PM. But suddenly, I got a call in the evening at around 4:25PM from 033-40071235 saying that the order can't be delivered because the address which I gave was out of city limits and that I'll have to pay another 150 bucks to get it delivered which I wasn't told at the time of placing the order. I told them to cancel the order in that case and refund me the money to which they said that the order can't be refunded at the delivery date. But I was told that they'll confirm again and will call me back. I got no call or emails after that. I emailed them back angrily to which they said that the order was "Out For Delivery". I called my parents and asked whether they got the cake to which they said that the delivery has not been made yet. Even till 26th August 2016, the delivery has not even been attempted. This is the company's fault if the delivery is not attempted and they are not even giving me an answer to their behavior.

The same thing happened last month when I ordered a cake for my father. They told me that I ordered it late. I agreed and did as they told (Put my order on hold for later). I didn't take any serious step. But this is happening again and they are really pissing me off.

I don't know whom to contact in this case.
If I was someone from the "Politician" background, I would have made them close the operations but all I ask for is the REFUND. It is MY MONEY which I'm telling them to give back which is getting tough. Please look into the matter and help me with this. I am really disappointed.

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