Complaint Details

Status	:	Closed
Complaint No	:	0080680/2016
Category	:	Insurance
Date	:	02-09-2016
Subject Line	:	I complain cancel Hdfclife policy No.18545883 Free-look period for refund.
Complainant	:	Prakash Vasava
Address	:	Ec-86-A-103, Krishna sagar chs, Evershine city vasai (E)
Complainee	:	Hdfclife
Address	:	Hdfc standard life insurance company limited, 11th floor, lodha excelus, apollo mills compound, N.M.Joshi road, Mahalaxmi

Complaint Details
I have problem with Hdfclife, i have receive call from Hdfclife distance marketing call from this No.7042892722. and she give me detail about plan and i take hdfclife policy but when bound come all commitment are wrong, i call last 04-08-2016 by customer care they say it not possible to refund you can mail for it i say ok and i mail last 06-08-2016 but still they have not given proper response. last some days they don't give me reply also. i think they don't have intention for return paid money. i have clarify all topics by them but now they don't give me any reply, i have give all proof also but they don't worry it, can you please help me for it ? i have hope in you , you understand my issue, i have attach all proof and give them but they don't refund. sir if you want i'll give you all attachment copy? sir please help me.
I want to clarify Hdfclife topics
1) All the documents signed by me it's right but ask Hdfclife executive who come from my office he say sign when i tick mark, i say but why he say i want to Write your name and address i say ok. if it is my mistake than same mistake for Hdfclife executive because why he bring this tick mark form? ask him? he bring this kind of form that's why i will sign. it's big mistake for Hdfclife staff.
2) Free-look period - Yesterday evening i call Hdfclife customer care that madam say free- look period is 15 days by direct agent but what about distance marketing ? i have receive call from this No.7042892722, is it direct policy or distance marketing policy? because as per IRDA Guidelines on
Distance Marketing of Insurance Products IRDA/ADMN/GDL/MISC/059/04/2011 Dt. 05/04/2011
These Guidelines are issued in exercise of the powers conferred upon the Authority under Section 14(1) of the IRDA Act, 1999 to protect the interests of the policyholders and to regulate, promote and to insure the orderly growth of the insurance industry.
(1). Scope and applicability of these Guidelines
  a) Distance marketing includes every activity of solicitation (including lead generation) and sale of
insurance products through the following modes:
  (i) Voice mode, which includes telephone-calling;
  (ii) Short Messaging service (SMS);
  (iii) Electronic mode which includes e-mail, internet and
  interactive television (DTH);
Is it right or wrong ? If it right then why Hdfclife team is not understanding it? i have try to cancel my policy last 04-08-2016 but Hdfclife team is not ready for it, if that madam don't know about distance marketing and direct policy why she give wrong information? if you think i'm talking wrong check yesterday call record by Hdfclife customer care no.18602679999 between 05pm to 5:30pm, when i say it mince you don't refund me paid money she say you grasp (understand) it. is it true answer?
3) Successfully completed the welcome call - That day i'm busy with my office work i can't pickup any call then Hdfclife distance marketing person call me again and again and say please complete confirmation call they tack only two minute i say ok only this is my mistake. i can't listen properly and i say ok , it's ok. now Hdfclife listen my all recording, listen that distance marketing team call what they do?
Dear sir now i'm very unhappy with Hdfclife services they give me now all wrong information. how can i trust for them for long term? i have to cancel it because Hdfclife distance marketing person say after 15th year i have receive Rs.400000/- and Hdfclife agent come he say Rs.300000/- to Rs.315000/- but when bound come only Rs.264831/-, how can i trust for him, Hdfclife entire team are wrong. i don't want
it. please cancel and refund my paid money , don't foolish some one to give wrong information.
I'm waiting your quick response for it. i have attach all copy for your reference.
 

Thanks
Prakash Vasava
9004119095   
 
  --------------------------------------------
  On Mon, 29/8/16, service@hdfclife.com
  _service@hdfclife.com_
  wrote:
 
  Subject: 'HDFCSL=002-648-844' Policy No. 18545883
  To: "VASAVAPRAKASH@YMAIL.COM"
  _VASAVAPRAKASH@YMAIL.COM_
  Date: Monday, 29 August, 2016, 8:23 AM
 
     
  Dear Mr. Prakash Vasava,This is with reference to your
  concern raised
  towards the aforesaid policyWe have done a detailed
  investigation of the facts presented by you and wish to
  share the following: We would like to inform you that
the
  policy
  document provided to policy holder contains a copy of
all
  the documents signed by the policy holder giving us the
  consent to issue the policy.As we have not received your
  cancellation
  request within the free-look period, we wish to inform
you
  that we are unable to process a refund of premium paid
  towards this policy. The provision is also mentioned
under
  ‘Option to Return/withdraw’/’Cancellation in the
  Free
  Look Period’ section of your policy
  document.You have successfully completed the welcome
  call and given us your consent toward issuance of the
  captioned policy.Based on the above facts and
  findings, we are unable to treat this as
  missale.We assure you that the above
  resolution has been provided after due consideration of
  all
  facts and findings.However, insurance is a long-term
  contract
  and it is mutually advisable to continue the policy till
  the
  end of term to reap the full benefits of the
  plan.For any further queries or clarification,
  kindly contact us at any of the touch points mentioned
in
  the email. Yours sincerely,Samsher ChoudharyCustomer
  Relations - HDFC
  Life In case you are not satisfied with the above
  decision, you may write to the second level of
escalation
  within 8 weeks of receipt of this email at the below
  address
  or send an email to escalation2@hdfclife.in.
  Failing which,
  we will consider that the complaint has been resolved to
  your satisfaction. While communicating, kindly mention
  your
  policy number, full name, date of birth and
communication
  address  Insurance is the
  subject matter of the solicitation
  HDFC Standard Life Insurance Company Limited. In
  partnership
  with Standard Life plc. IRDAI Regn No. 101 
  Regd Office: Lodha Excelus, 13  th  Floor, Apollo
Mills
  Compound, N.M. Joshi Marg, Mahalaxmi,
  Mumbai-400011 
 
  Call us on our help line 1860-267-9999  (Local charges
  apply). Available all 7 days; 9am to 9pm. DO NOT prefix
  any
  country code e.g. +91 or 00. | Email – service@hdfclife.com 
   |
  Visit – www.hdfclife.com 

Replies