Complaint Details

Status	:	Closed
Complaint No	:	0080693/2016
Category	:	Service Provider
Date	:	05-09-2016
Subject Line	:	Spicejet Flight delayed by 4 hours
Complainant	:	richa jain
Address	:	501, kamdhenu -2 appartment, panchvati
Complainee	:	spicejet
Address	:

Complaint Details
I had a booking with spicejet on 28th August 2016 from pune to ahmedabad in flight-SG 524 with PNR (H5E1QS), it became a nightmare for me as it got delayed by 4 hrs.
I had a further travelling to jamnagar, but due to delay in flight i missed the connecting bus and the important scheduled meeting at Jamnagar which made me suffer loss of more than 10 thousand Rs 10000.
I was informed about delay in flight by 1.35 hrs, in the morning at around 11:00 am that flight will depart at 09:55 pm instead of 08:20 Pm, After that also I approached customer care but they said as flight is delay by 1.35 hrs they cannot do anything & mentioned that if it would have been delayed by more than 2 hours then they could have helped me and also assured that it won’t be delayed further( So I thought I will be able to catch my connecting bus to Jamnagar).
But When I reached airport, I was informed that flight will now depart at 10:40 pm..On that when we informed spice jet executive about our further journey they said they cannot help.(whereas earlier they mentioned that they will help me if flight is delayed by more than 2 hrs.)
We boarded flight at 10:45 pm and over and above that we were made to sit in flight for an hour.. We reached Ahmedabad at 12:45 am instead of 09:15 pm due tothis i needed to spend night at airport as there was no other travel arrangements possible to my destination.
As a part of compensation to the losses suffered by me and all the pain and mental harrasement undergone by me. I requested spicejet to provide me the.compensation At earliest also same is mentioned in DGCA site.
I have also logged complaint at pune airport.. Aknowledgement number for the same is 30480.
But spicejet refuse to provide any resolution and said that they cannot do anything.
Pls help.

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