Complaint Details

Status	:	Closed
Complaint No	:	0080711/2016
Category	:	Telecom
Date	:	09-09-2016
Subject Line	:	Betterment of Mobile Signals - Very Important
Complainant	:	Satthish Kumar S
Address	:	102, BLOCK B, Vaishnavi PerfectTowers,lakeViewClny
Complainee	:	Airtel
Address	:

Complaint Details
Respected Sir,

Seasons Greetings to you, and this email finds you in Good Health.

This email is written not only to notify about the grievance but the amount of sufferings we face day to day with poor airtel signal in our area, our area which is a suburb of Hyderabad. The name of our area is lake view Colony in Pragathi Nagar of Hyderabad - 500090. This area lies very close to a beautiful lake named Ambir Cheruvu. From this area I Sathish kumar. S represent the Vaishnavi Perfect Towers, Secretary. It is no doubt that Airtel is the best mobile/Telco service provider in terms of 4g Signal and the best Network Clarity for the World, but not for Lake View Colony Pragathi Nagar. The Reason being -the nearest Airtel tower is atleast 4 km from our apartment radius. There comes the beautiful story of Network service providers including airtel ignored the basic rights of Mobile signal in our area fearing some unknown political reasons, which only god knows. Yes there is no mobile tower in lake view colony, and still our area lives in dark ages.
For better ventilation and away from the urban crowd i have purchased a flat in this area in 2009 without knowing the problems of mobile network signal. A billion Thanks to Airtel when it took lot of guts to provide us the landline connection in our area, I have so much of grattitude for that, I have a airtel landline connection from 2010 to communicate with the outer world. Earlier I had a tata docomo mobile connection till 2015, I have number ported to Airtel for the only reason that I already have a landline connection with Airtel for more than 8 years Based on that I am a special customer for Airtel, so it would be easy to get good services, I request for mobile signal boosting or a Network signal repeater to be installed in my apartments, for the very reason that more than 50 people use airtel connection. Infact I have told to incurr the device charges, But in Vain.
I got a clear cut message from Airtel that they are not going to increase the signal or provide a Mobile signal booster device, I have literally begged Airtel in various cases with service requests, the point is that they dont say a "NO", they deny amicably by ignoring my emails or simply say "your mobile is not reachable". It is a basic common sense I am requesting a service for betterment of mobile service, which already denotes that I dont have a mobile service in my area, so always I have provided my landline number to be contacted. I have raised many service requests all have been sent to recycle bin by your customer support executives.
I have only one ask, being a timely payer of mobile and landline bills, I would like to have mobile signal in my house premises, and its my right to have it. I am begging you/pleading you to provide it. I work for a multinational company in which i am not getting any business calls when I am at home, which is indirectly playing a role in my career growth as well. Please prrovide a mobile signal booster for betterment of 50 people using airtel connection in our Vaishnavi Perfect towers association. Other details please find below:

My Airtel Mobile Number: 9030851113
My Landline Number: 040 - 40203103

Address:
Flat No :102, 1st floor, BLOCK B, Vaishnavi Perfect Towers,
Lake view Colony, Pragathi Nagar, Ranga Reddy District
Hyderabad. Telangana State
Postal Code - 500090
India

Thanks and Regards,
Yours Faithfully

Sathish Kumar S
Airtel Customer.
Hyderabad

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