Complaint Details

Status	:	Closed
Complaint No	:	0085886/2016
Category	:	Others
Date	:	17-09-2016
Subject Line	:	Ordered Mobile from Quikr Got a detergent bar instead
Complainant	:	Sanjay Negi
Address	:	39,Khirki Village,
Complainee	:	Quikr India Pvt Ltd
Address	:

Complaint Details
Hi,
I had ordered an Unboxed ONE PLUS 2, 64gb through Order id : 10172913 on 30th Aug through Quikrx, via Cash on Delivery .I got a call from the Delhivery courier on 03rd Sept that My courier has arrived and I need to make the payment. I paid the courier person in cash and to my shock and utter dismay when I opened the box later, I found nothing but plastic wrapped around a box with a DETERGENT BAR inside it. I immediately filed a complaint in both Delhivery courier and Quikr. With subsequent calls and following up with Quikr, they are denying any refund claims against this issue as they think delhivery courier is the one to be blamed for this goof-up. It's frustrating to know these people are not accepting the fact that my order details were leaked through the courier THEY chose to deliver me the product and hence I got the fake package. It's either Courier's fault or Quikr's but I want either my phone to be delivered without any charges or a refund for this fiasco.
Attaching pics of what I found inside the box.

Regards,
Sanjay

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