Complaint Details

Status	:	Closed
Complaint No	:	0085916/2016
Category	:	Credit Card
Date	:	20-09-2016
Subject Line	:	Unauthorised Fraud transactions on my credit card for total amount of Rs 107800
Complainant	:	Vinayak Negi
Address	:	BA-10-H, MUNIRKA DDA FLATS
Complainee	:	RBL Bank
Address	:

Complaint Details
Dear Sir/Mam,

On 15th sep'16, there were 3 unauthorised fraudulent transactions on my RBL credit card for a total amount of Rs 107800. I received 3 SMS on my mobile 9811538175 for transactions of Rs 29000, Rs 28900 and Rs 49900. On 15th sep'16, I received these 3 sms at 6:59 pm, 7:04 pm and 7:48 pm respectively. The merchant names are ATL store house, akrati art gallary and Royal tour and travels. Total fraud on my credit card is rs 107800. When I received these 3 SMS, I was at ambience mall Vasant Kunj, Delhi and I have the proof of that as I have the credit card receipts of genuine transactions made by me around that time. From call center agent of RBL Bank, I came to know that POS (Point of Sale) of these 3 unauthorised fraud transactions is Agra whereas at that time I was in Delhi. Also I have the card with me. Now I have blocked my card. Kindly investigate this matter at the earliest

Regards,
Vinayak Negi
mobile- 9811538175
TOTAL AMOUNT(FRAUD)- rs 107800

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