Complaint Details

Status	:	Closed
Complaint No	:	0087671/2016
Category	:	Service Provider
Date	:	04-10-2016
Subject Line	:	Reliance BigTV — Recharge validity expiring before the actual date
Complainant	:	Mukesh Goplani
Address	:	52 A,GULAB BAGH ,BAJRANG NAGAR, NEAR SAINT JOSEPH SCHOOL
Complainee	:	Reliance Big TV
Address	:

Complaint Details
Dear sir/madam,

My reliance digital dth account no. Is 200725995268. The schedule date of expiry of my recharge was 6th july 2016. So, on 1st july 2016 i have made a recharge for rs.885 via paytm (Order no: #1854183929, operator reference no: #232950548) which was successful. As per the offer shown on site the pack of rs. 885 had 4 months validity (I. E. 3+1 months). Hence, the new date of expiry of my recharge should be 6th november 2016. But on 26th september 2016, i have received a text message from your end that my dth recharge is expiring on 6th october 2016. Kindly check and confirm as there seems to be some confusion from your end. Please correct my dth recharge validity date and revert at the earliest.

Regards,

Mukesh Goplani
Mobile - 9503281195

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