Complaint Details

Status	:	Closed
Complaint No	:	0087691/2016
Category	:	Entertainment & Recreation
Date	:	06-10-2016
Subject Line	:	dish tv paid money and not getting service
Complainant	:	PRADEEP KUMAR
Address	:	C-1104 Silver Crest Apts Surat
Complainee	:	AIRTEL DISH TV
Address	:	C/O AIRTEL DTH CUSTOMERCARE

Complaint Details
Respected Sir,

This is noticing you that I have took a connection through Airtel Dish TV on 2 years before.
My customer care ID is ----3014612237.
Complaint No: 55635222
I have 2 connection 001/002 for last 2 years.
I registered my Mobile number 9672973590,whenever I am calling customer care they are holding for long time and saying that your mobile number not registered with us.

I registered my mobile numbers several times and giving poor response.

Now 22/09/2016 TV showed that Signal Error-B001,I called customer care and they send a technician he charged Rs.150/-

Today(06/10/2016,7.31 pm)same error code came and I called customer care & Mr.Sandeep attended call and hold for 28 mnts after that saying your package is not activate this channel in which I used 2 years to view the same.

After argument he hold up phone for again 10 mnts and said I am connecting to my Seniour manager but after 10 mnts he said my seniour is not getting on line,My engineer will visit the site before tomorrow 3.30pm u have to pay Rs.150/-.
I couldnt understand this every week I have to pay service charge and use to call customer care for a long time.

This is a pathetic reply and service giving by Airtel Dish TV.
Requesting you register my complaint and took immediate action to these type fraud services.

Thanking You
Pradeep Kumar
C-1002,silver crest
Adajan,Surat
Mob:9672973590,9824266641

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