Complaint Details

Status	:	Resolved
Complaint No	:	0087755/2016
Category	:	Consumer Goods
Date	:	17-10-2016
Subject Line	:	Fridge does work since day 1
Complainant	:	Nishita Minda
Address	:	903 9TH FLOOR SHASHTRI HALL BLDG NANA CHOWK TARDEO ROAD
Complainee	:	Vijay Sales/Samsung
Address	:	Opera House Branch

Complaint Details
It's been just over a month since we have purchased this fridge from Vijay Sales. Initially water dispenser was not working and all the vegetables bought became ice. We spoke to someone at Samsung and they said it will be "fine" I was then admitted to hospital due to high fever and was not able to see what's going on with my fridge. But by the time I got back to the routine, I realized there was a lot of ice on the back wall of the fridge. I complained again. They asked me to manually defrost the fridge. I did the same. Next day again I had the same problem and now the fridge was not cooling at all. Mechanic after mechanics kept coming in and out and not one could fix anything just kept saying different reasons for defect. Finally they are unable to resolve it. I spent a lot of money for this fridge which is not working and I simply want my money back. Don't want any more tortures from samsung or from vijay sales.

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