Complaint Details

Status	:	Closed
Complaint No	:	0087765/2016
Category	:	Telecom
Date	:	19-10-2016
Subject Line	:	Regarding The Refusal To Repair The Sony M4 Aqua Dual Under Warranty
Complainant	:	rishi bansal
Address	:	12,gajanan nagar, shahganj agra
Complainee	:	sony india
Address	:

Complaint Details
Sir/Madam,
This is in reference to my Sony M4 Aqua dual which was purchased on 25/10/15 and was taken to the service centre with the problem of no network in sim1 is under warranty but service centre people are saying that this problem of no network is out of warranty. This time handset submitted with Job No. W116100302342 dt 3/10/16.When the product is under warranty why I am asked to pay for the same.
This handset is a defective product of company and having problem in month or two.
Earlier the set was submitted thrice to the sevice centre. First time for the display problem on 25/4/16 with Job no W116042500759 and received on 12/5/16 and second time with the camera problem submitted on 16/5/16 with Job no W116051604098 and third time on 23/6/16 with job no W116062303038 for display problem.

Looking forward to intervene into the matter.
Thanking You

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