Complaint Details

Status	:	Closed
Complaint No	:	0087802/2016
Category	:	Non-Compliance
Date	:	25-10-2016
Subject Line	:	refund pending for more than 20 days for the cancelled product
Complainant	:	Jinu Thomas
Address	:	dgca residential complex chakala andheri east mumbai
Complainee	:	snapdeal
Address	:	238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020

Complaint Details
Canceled the order on 6th Oct (Order ID: 15648960253) and as per policy, It should reflect in my account within 4 days but it's been more than 20 days now and the amount has not been credited yet. Snapdeal team had requested several times to solve the refund issue and every time they are giving me false assurance that within 24 hrs the amount will be credited in my account (Rs 17200). However till date no update from snap deal side even though repeated reminders in the form of mails & telecom.
The item was booked through the credit card with 6 months EMI. From day one onwards i am reminding the customer care people that my credit card billing dates is on 24th of every month. But till date they have not initiated the refund eventhough i am reminding them daily in the form of mails and telecoms. However today the credit card bill got generated and bank is charging me the first EMI amount along with six months interest in advance (around rs 700). The same was brought to the knowledge of snapdeal and now also they are taking the matter in a casual way saying that our back end team is being looking in to the matter. The same thing i am hearing from them last 20 days.
Also i was told by the snapdeal team that the item which i was cancelled is not ordered my any other customer. Hence they are delaying the refund. Kindly note i was cancelled the item (within 1 day) before its reaching to snapdeal hub. That means snapdeal is purposefully delaying the refund to me.
Because of their casual attitudes and non adherence to the refund policies i am losing my money (Rs 700)+ refund (Rs 17200). Further i had already made a complaint in this forum on 19.10.16 for the same issue and till date there is no update from snap deal side.

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