Complaint Details

Status	:	Closed
Complaint No	:	0087813/2016
Category	:	Consumer Goods
Date	:	27-10-2016
Subject Line	:	Motorola G3 Handset Repair Issue
Complainant	:	Himanshu Samtani
Address	:	DG-2/297-C Vikaspuri
Complainee	:	Motorola
Address	:	F-11, Upper Ground Floor Janak Palace, Janakpuri

Complaint Details
I purchased my Moto G3 on 25th May, 2016 so my phone is under warranty.



I submitted my phone to repair my 2nd SIM Slot on 15th October, 2016 at Janakpuri Centre. Id: SRINES0361610150002.


11 Days passed just to repir 2nd SIM Slot and no progress till date.



I was informed my phone will ready in 1 week. Till date I am trying to follow up and I am getting standard replies like: "Server is down please call after sometime", "Please call after 3-4 days", "Part is not in stock".



I have visited 3-4 times and I need to wait for 20-30 mins even to ask status.


Attach is snapshot of Job Sheet and handset Bill

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