Complaint Details

Status	:	Closed
Complaint No	:	0087818/2016
Category	:	Service Provider
Date	:	27-10-2016
Subject Line	:	Wrong order delivered & charged extra
Complainant	:	Apurv Joshi
Address	:	Flat No. 160, Block C, Kendriya Vihaar-II, Sec. 25
Complainee	:	India Cakes Pvt Ltd
Address	:	101 Krishna Sagar Residency , Patolewadi Old P B Road

Complaint Details
This is in reference to my online order number : 100198110 for a Caramel cheese cake 1Kg.
Paid online.

Amount Paid: 1500.00
Order Date: 2016-10-27 03:23:35

The one which is delivered is different from the one ordered actually.

The once which is delivered is : Eggless Chocolate trufell 1 Kg. (Which your site says Rs. 1100/-)

They did not delivered the right product and when i communicated the helpline
To either deliver the right product or pick-up the wrong one & refund the amount.


They told me that "has it perishable item so nothing can be done" & asked me to send an e-mail for further action.

Replies