Complaint Details

Status	:	Closed
Complaint No	:	0087823/2016
Category	:	Food & Beverages
Date	:	28-10-2016
Subject Line	:	Order refused but did not return the money paid through net banking
Complainant	:	Bharath Minazigy
Address	:	no 278, 2nd floor, 12th main, 5th cross, H S R LAYOUT 5th sector
Complainee	:	Burger King
Address	:	118, Unit 1, Bavar Atrium, Koramangala 7th Block Industrial Area, Koramangala 7th Block, Bangalore

Complaint Details
I had made online payment of 460 RS for home delivery order to "BurgerKing" on 23rd October. But the order was declined by the store.
But the paid money was not returned.
Attached the screen shot of payment confirmation from burger king and order id received from mail.

On 23rd oct 2016 I calling to the mobile number 8828134399 which is mentioned on burger king website for enquiry. After calling multiple times they picked up the call
and asked me SMS my email id and name to that number(8828134399 ) to get the refund. I did send the SMS with name and email id on 23rd oct 2016 but didnt receive any refund till date.
After that I tried again to call them but they didnt pick the call.
Attached the screen shot of the SMS sent

On 25th oct 2016 I sent an email to the email id customercare@burgerking.in mentioned on burger king website for enquiries. But didnt receive any reply till date.
Attached the screen shot of the mail.

I am seeking a compensation from Burger King for this harassment and unprofessional behavior.

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