Complaint Details

Status	:	Closed
Complaint No	:	0087845/2016
Category	:	Others
Date	:	02-11-2016
Subject Line	:	Online Payment to registered merchant refund
Complainant	:	Piyush
Address	:	CV Raman Nagar Bangalore
Complainee	:	Payumoney
Address	:	PayU Payments Private Limited, 4th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon: 122002

Complaint Details
I want to complaint against payumoney.com.
I paid Rs.30000 through payumoney to letsgotrips.com for Andaman trip on 20-9-2016 and merchant provided only hotel details and told will provide flight details in next 4-5 days but when I call after 4-5 days his mobile was coming switch off so I approached payumoney for the same and meanwhile confirmed from hotel about booking so it was not booked so I asked payumoney that the merchant letsgotrips.com is fraud and is registered with payumoney so payumoney should refund my money and recover it from merchant. After that I received call from merchant on 6-10-2016 that he will refund the full amount within 7-10 days as per company policy but now it has been more than 20 days when I call merchant no response and payumoney is telling as your amount is settled please contact with merchant. So I wan to file case against payumoney.com for refund as it seems the merchnat is fraud and have nothing to refund.

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