Complaint Details

Status	:	Closed
Complaint No	:	0087875/2016
Category	:	Consumer Goods
Date	:	08-11-2016
Subject Line	:	Paid amount not refunded
Complainant	:	Mahesh Kumar
Address	:	Q.No. 185, Type-2, NH-4, NIT, Faridabad, Haryana
Complainee	:	Way2Online Retail Private Limited (Whaaky.com)
Address	:	No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad - 500016

Complaint Details
I had ordered a set of mobile phones from this company (whaaky.com) on 3rd Aug'16. Received the order after 18 days i.e on 21st Aug'16, by that time my requirement was fulfilled. Still accepted the order but the product was a Chinese material and not made by Samsung company. Also mobiles were not accepting any SIM card. Suggested them to refund the amount but not refunded yet after uncountable follow-ups. They always say that they will refund it within 5-7 business days but never gave any refund. Its been now fourth month after the order is placed. I am fed up now. I also told them I am need of money so refund the amount as soon as possible but still they copy and paste the same lines again and again. It seems like that was a computer generated mail since if there was any person in support team then he/she must write something to resolve customer's issue. I request you to please help me to get my money back. And if you can't help me in refund then I request you to please take a strict action against this company for their pathetic customer service. Please help me.....

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