Complaint Details

Status	:	Resolved
Complaint No	:	0087904/2016
Category	:	Consumer Goods
Date	:	14-11-2016
Subject Line	:	Misleading Advertisememnt, Inferior Quality
Complainant	:	Chirag Ballani
Address	:	DBZ-South-197
Complainee	:	Shop CJ
Address	:

Complaint Details
Good Day,

I am writing this mail regarding a product that I booked on 28 OCT 2016 over phone after watching a TV advertisement by SHOP CJ.
The product is a 6 pc Serving set.

In the advertisement, It was clearly mentioned by the model that the product can be used for "COOKING & SERVING". Whereas the product that I recieved is of low quality, the material at the base is a thin stainless steel sheet which in no case can be used for cooking at all.

I made a phone complaint to SHOP CJ for returning back the product since the product is of inferior quality, and I got a call back in some time from shop CJ. The SHOP CJ employee stated that the product cannot be returned.
I told about the misguided advertisement , he replied the product can be used for re-heating on an induction cooker and was not ready to address my complaint and disconnected the call while I was trying to explain him.
I called again twice, and they did respond and kept me on hold and disconnected my call.

I am sure about the advertisement , they mentioned COOKING, on the basis of which I ordered the product. The advertisement was totally MISLEADING and SHOP CJ is not ready to address my complaint.

I request SHOP CJ to accept back the product and provide me refund , else the only option I will be left is to make an official complaint against SHOP CJ for the misleading advertisement.
Also I am going to put an unboxing video showing the third class product quality online and spread it to create awareness amongst customers and stay away from fraud companies.

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Thanks & Regards,
Chirag Ballani
+91 8905497474

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