Complaint Details

Status	:	Closed
Complaint No	:	0087926/2016
Category	:	Consumer Goods
Date	:	17-11-2016
Subject Line	:	No refund or change of product allowed for a faulty product
Complainant	:	Latha Nathan
Address	:	Flat 3, First Floor, Old No 72, New No 265, Gujji Naicken Street, Annanagar East
Complainee	:	Ava Merchandising
Address	:	School Market, Old Rajinder Nagar

Complaint Details
I had purchased 3 Ava products from the Chennai Airport on 24th Sep and the Hottech Round Wrist Band (Product Code: 3195) didnt have a touch feature to my satisfaction. I returned the product at the Ava Shop in Chennai Airport on Oct 9th to Mr. Sankar (Mob: 9790335888) and he asked me to talk to customer care and request for a refund or any other alternate product of my choice.

I have been trying to reach the customer care multiple times but in vain all the while wherein i am kept on hold for 30 mins or above and never attended. On Nov 10th, 2016 luckily, i got to speak to one of Ava's customer care executives (T3003 - Rahul Tiwari) and he was very rude on the phone stating that nothing can be done about this and that no refund or alternate product can be provided. I was very very unhappy with this level of customer service and need your immediate attention to this. I am not at all happy with the features of the Wristwatch product and would like to pick some other product which is priced the same or i can pay up the difference, if it is priced higher. But Ava is not helping me with options.

Attaching along the invoice with the signature of received by your Chennai Ava employee, Mr. Sankar.

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