Complaint Details

Status	:	Closed
Complaint No	:	0087935/2016
Category	:	Consumer Goods
Date	:	18-11-2016
Subject Line	:	eBay.in — Refurbished tv sold as new tv - refurbished televista tv is sold as new tv in the name of blackox
Complainant	:	Srinivasa Rangaswamy
Address	:	Flat No 003, Blue Bell Bldg, Nyati Meadows Society, Vadgaon sheri
Complainee	:	eBay India
Address	:	14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East), Mumbai, Maharashtra, India - 400063

Complaint Details
Sir,
Ebay is selling refurbished televista tv as new tv in the name of blackox and cheating customer. Myself being victim of this, i have taken up with ebay but they have closed the claim without giving valid reason for claim rejection. I dont know what to do. I need to return the item and need my money back.

Kindly do the needful. Thanks in advance.


Detailed email communication with ebay shown below:

Sir,
This is regarding
Claim ID: 2373083
PaisaPay ID: 43776189766
Item number: 122129695539
SR# 1-92500755053
Escalation Id: 065609
Seller Id:upnyaas12
Item Name: BlackOx 42LU4202 42 4K Ultra HD (UHD) SMART Android LED TV-WiFi-LAN
Reason of Escalation : Item not as Described.


Kindly confirm the valid reason for rejection of Claim. Claim is closed without giving VALID Reason which is not ACCEPTABLE.

Following are the reasons for the claim. ( REFURBISHED TV SOLD AS NEW TV - A BIGGEST CHEATING )
1. First of all the BlackOx TV is not a new Branded TV. It is a refurbished Televista brand TV with Label BlackOx. BlackOx is not a Brand, it is just a label. Seller is cheating Customer and eBay. Televista name is erased with black paint and Printed BlackOx Label on it ( Both on TV and Remote). Please find attached photo Proof
in individual emails due to limitation in attachment size.
2. Display stuttering issue is reduced to some extent but still display scrambes sometimes.
3. Product claims it supports Google Apps but none of the Google Apps works (like Google Playstore,Youtube,Gmail etc)
4. The issues were reported to eBay on the date of installation itself and their Service Engineer who came for installation is also aware of the issue. The Service engineer himself suggested to raise the complaint with eBay. Kindly cross check with the service engineer.
5. Is it Customer fault to TRUST eBAY ? Please check my initial communication (contact seller section), where I have clearly mentioned that I am purchasing this item only because of my trust on eBay and not on BlackOx Brand which I never heard of.
6. In case of any fault from my end, I am ready to withdraw the claim. Kindly confirm.

Hope eBay will not cheat Customer

Regards
R Srinivasa

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