Complaint Details

Status	:	Resolved
Complaint No	:	0087958/2016
Category	:	Consumer Goods
Date	:	22-11-2016
Subject Line	:	Aquaguard reinstallation not done under AMC
Complainant	:	Shwetha
Address	:	#207, Lakshmi Harinivas, 3rd cross, Avani Sringeri Nagar, Hulimavu.
Complainee	:	Eureka Forbes
Address	:

Complaint Details
On 16-Nov-2016, I placed service request for reinstallation of Aquaguard RO+UV water purifier. Placed another request on 21-Nov.
SR #97579108 on 16-Nov.
SR #97627603 on 21-Nov.

SMS Complain #2000587813 SMS (their phone number 8082299333) on 19-Nov.
SMS complain #2000617671 on 22-Nov.

Today it is 22-Nov-2016, & Eureka has not done reinstallation.
I have made multiple phone calls each day to customer service (08039883333) & I got phone calls from +919880271193 on Nov-18 at 10:22 a.m.; +918067915000 on Nov-19 at 18:53 p.m.; +918040975037 on Nov-20 at 14:28 p.m. from Aquaguard service providers & they said they will attend. But nobody attended my home & nobody followed up.

In the meanwhile (even Aquaguard people did not inform me that I should renew AMC), I renewed my Aquaguard AMC (Annual Maintenance Card) paying Rs. 4,600/- through netbaking. But even after renewal, they did not do reinstallation. I am a working professional. Since past one week, my job is getting affected. Because these people promise to attend, I am staying home wasting my time & huge drinking water problem each day.

Today customer care gave me this number (9964201976) & said they may attend. When I called this number, the guy says "I can't do it today, so maybe tomorrow". After much discussion he said "I will try to send someone in the evening". But I do not trust his words.

Also, Eureka Forbes has mentioned 2 components in my profile. But I have bought only one component (product Aquaguard) from them. Even after requesting many times, they did not change it to one component.

PFA screenshots of AMC renewal, AMC purchase, SMS complaint numbers.

Kindly resolve.

Replies