Complaint Details

Status	:	Closed
Complaint No	:	0088009/2016
Category	:	Computers & Accessories
Date	:	29-11-2016
Subject Line	:	New Laptop problem
Complainant	:	Ranveer Singh
Address	:	51 Suchil Nagar Behind DM Bangalow
Complainee	:	Computer Aid/Dell
Address	:	Butler Plaza Bareilly ,Uttar Pradesh

Complaint Details
Dear Sir's,
I have purchased the Dell Laptop from Local Bareilly Dell Dealer(computeraidbareilly) but from 1st week I am facing problem with the working of the laptop which is communicated to dealer as well as to toll free customer care but no one providing proper support.
Laptop keys are not working properly and numeric keypad is functioning wrong.
As per toll free care center problem is at dealer end because they have not opted the on site warranty for this system but as per dealer he sold this product to me with this feature. Dealer is saying to contact at customer care than engineer will come to your location and solve the problem.
Laptop detail are given below :
Laptop S.tag 101M0C2 EXP ser code- 2179488818
So many times I have visited the dealer shop and called care center but not I am feeling cheated and fade up with this kind of support.
Problem Area :1- Brightness high low keys not working 2- Onpressing of numeric keys its up/down, left/right and other fuctions happening
It is more than one month past and no solution is provided to me till now.
Kindly support me for problem resolution.

Rgds
Ranveer Singh

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