Complaint Details

Status	:	Closed
Complaint No	:	0088014/2016
Category	:	Telecom
Date	:	30-11-2016
Subject Line	:	MTS Dongle payment issue
Complainant	:	DINESH GUPTA
Address	:	BD37 R.PALLY, KESTOPUR
Complainee	:	MTS
Address	:	Kolkata

Complaint Details
Dear Sir/Madam, I was using MTS dongle for 3G internet data from last 1.5 years appx. I called MTS customer care to stop providing me further service 3- 4 months back. They asked me not to surrender and take any other plan. I took lower amount plan but again i decided not to use it further as it was not useful to me. I called again to customer care 2-3 times for surrendering the service but every time they told me not to surrender and asked reason for surrendering the service. I told them stop the service immediately so that i can pay the outstanding dues until the period i have used the service. They told me they cant stop the service and i will get a call from their different department who can process surrender request. Until today i have not received such call. Now they send me SMS and call me to pay the dues. I have paid the bill until i had requested to stop service i tell them what ever i owed i paid i cant pay for the service which i had requested to stop. Now they have started sending me threatening SMS and calls.

Please assist.

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