Complaint Details

Status	:	Closed
Complaint No	:	0088141/2016
Category	:	Consumer Goods
Date	:	27-12-2016
Subject Line	:	Franco Leather Sofa
Complainant	:	Rajesh Chawla
Address	:	C-22 Vishal Enclave
Complainee	:	Urban Ladder
Address	:	4th Floor, 77 Town Centre, Divyasree, Yemalur Main Road, Off Airport Road

Complaint Details
I had placed an Order for Full Leather Sofa's with order no. R417442100 on 24/09.2016. Firstly the delivery date confirmed to me while placing the order was postponed by 10-15 days via an email on 04/11/2016.

Finally the product was delivered on 02/12/2016. Upon receiving the product I was shocked to notice that the sofa was not full Italian leather but a mix of leather and leatherette. I brought this to the notice of the delivery staff but they refused to believe that and said that it is all leather only. However I escalated my case to the call center and was assured that a product specialist will visit to verify the product. After repeated visits of different people I was again assured that its all 100% genuine leather, only I was sure that it wasn't since I have a very good knowledge of leather products. So finally another team came over to open the sofa to prove that its all leather but as they opened it they released that I’ve been right all along and the product is indeed only half leather and the rest is leatherette. They clicked some pictures and told me that they will revert me back.

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