Complaint Details

Status	:	Closed
Complaint No	:	0088162/2016
Category	:	Entertainment & Recreation
Date	:	29-12-2016
Subject Line	:	Booked tickets twice but first instance were not generated and not sent by email in the first instance
Complainant	:	Sanjeev Seth
Address	:	164-A, Pocket-1, Mayur Vihar Phase-1,
Complainee	:	cinepolisindia.com
Address	:	website

Complaint Details
I have booked movie "Dangal" Tickets on "cinepolisindia" website for 29th Dec.' 2016, 13:30 show, seat nos. H1, H2, H3, H4 from Cinepolis, CRM Mall Shahdara, Delhi at 22:36:35 p.m on 28th December' 2016. The amount of Rs. 988.72 got deducted from my account(credit card), but booked tickets were not generated or sent by email. I again checked through cinepolis website, the seats were still available. I again initiated the purchase after a while; this time I got the tickets online and the amount of Rs. 988.72 again deducted at 23:21:45 p.m. for the same seats. I request you to refund the first instance amount on the said purchase. Name : Sanjeev Seth, Credit Card of HDFC Bank xxxx-xxxx-xxxx-0822. Kindly check and revert early. Regards Sanjeev Seth

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