Complaint Details

Status	:	Closed
Complaint No	:	0088176/2017
Category	:	Entertainment & Recreation
Date	:	02-01-2017
Subject Line	:	Cinepolis India — Booked tickets twice but they were not generated or sent by email in the first instance
Complainant	:	Sanjeev Seth
Address	:	164-A, Pocket-1, Mayur Vihar Phase-1,
Complainee	:	www.cinepolisindia.com
Address	:	3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003

Complaint Details
I have booked for 29th Dec.' 2016, 13:30 show, seat nos. H1, H2, H3, H4 from Cinepolis, CRM Mall Shahdara, Delhi at 22:36:35 p.m on 28th December' 2016. The amount of Rs. 988.72 got deducted from my account(credit card), but booked tickets were not generated or sent by email. I again checked through cinepolis website, the seats were still available. I again initiated the purchase after a while; this time I got the tickets online and the amount of Rs. 988.72 again deducted at 23:21:45 p.m. for the same seats. I request you to refund the first amount on the said purchase. Name : Sanjeev Seth, Credit Card of HDFC Bank xxxx-xxxx-xxxx-0822. Kindly check and refund early. Regards Sanjeev Seth, 164-A, Pocket-1, Mayur Vihar Phase-1, Delhi-110091. Mobile No. 9899338336

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