Complaint Details

Status	:	Closed
Complaint No	:	0088177/2017
Category	:	Consumer Goods
Date	:	02-01-2017
Subject Line	:	Swipe Technologies- Faulty Manufacturing & Buggy Software
Complainant	:	Swipe Technologies Faulty Manufacturing & Buggy Software
Address	:	F4 A/B/C, Metropole Building, Near Inox Theatre, Bund garden Road,
Complainee	:	Javed Qureshi
Address	:	Room 1004, 10th Floor, Rehmaniya Castle, 25, Nishanpada Cross Lane, Chinch Bunde

Complaint Details
In second week i found the software buggy with Icons getting deleted and unable to load application features. I submitted the handset to Sweet Dream (SWP123), under Work Order No. MUM-GR-SD-1205 Dated 17.10.2016

While it took two months to deliver the phone, I have written in interim to refund the amount and close the matter. As per the service done the battery & camera was changed; while the stated problem of firmware was not addressed. Now the

battery is draining very fast even when the phone is not being used. There is no explanation of why the service department changing hardware adding more problems. The touch has also gone now and it's hard to access applications with

uncertain & sluggish touch response.

There is no point in submitting the phone to service center when the practice to stretch the matter for months and changing hardware and added problem crops up in a few days. Why i am supposed to suffer when the company does not have any

confidence in their product when they identified failure of buggy user interface & battery draining as well.

I have not been able to use the phone practically at all. I sought refund of the amount and send them RTGS details to close the matter but they are avoiding response.

Please intervene as the phone has been of no use and is just a piece of hardware lying with me.

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