Complaint Details

Status	:	Closed
Complaint No	:	0088321/2017
Category	:	Service Provider
Date	:	15-01-2017
Subject Line	:	Pathetic service by sony
Complainant	:	Rushi R Patil
Address	:	B-48, room no. 4 , deonar municipal colony, govandi, mumbai 400043
Complainee	:	Sony Mobile india
Address	:	Sony india pvt. Ltd. A-31 mohan cooperative industrial estate,m Mathura road , new delhi 110044

Complaint Details
Good Evening Sir



This is regards of Mr. Rushi Patil who has purchased handset on 9th May 2016 from Reliance Digital Store.



On 28th September 2016 due to some problem I had submitted my handset to M/s. Sri Sai Electronics service centre Vashi ( Job No: B1W116092602591) & received delivery on 3rd October 2016 but my problem was not resolved so again I had submitted to same service centre & go Job no : W116101201681 which they have given estimate of Rs. 27758.23/- which is not acceptable at all.



When I had submitted my handset earlier that time there was no liquid damaged mentioned & now you people has declared liquid damaged.

Litmus paper was not red on time of submission & you have mention RED, which is again wrong information has been enter on JOB sheet.



I want my handset to be Repair in warranty as within 4 months of time it is gone Dead & your service centre giving wrong information to Sony.

I have recording proof of conversation where in the sony service engineer Mr. Mukesh told me that the liquid indicator is "white" at time of submission.



All documents already been attached in this mail.

Replies