Complaint Details

Status	:	Closed
Complaint No	:	0088347/2017
Category	:	Consumer Goods
Date	:	15-01-2017
Subject Line	:	Regarding issue of Lg Led Tv(Model No. - 32LB550A)
Complainant	:	Rishabh Verma
Address	:	SECTOR-14/446 INDIRA NAGAR LUCKNOW
Complainee	:	LG India
Address	:	LG Electronics India Pvt. Ltd, A Wing ( 3rd Floor ) D-3 , District Center Saket, New Delhi -110017

Complaint Details
I have purchased LG 42 inch led tv in Oct 2014. Just completed around 2.5 years. In the month of december 2016, I noticed some light coming from the LED in the size of a small ball. I thought it may disappear after sometime because in branded Product like LG normally defects will not come so early. But I was wrong. IT IS STILL THERE

When i contacted LG Customer care they have sent their engineer for inspection and he told panel has become defective and need to be replaced and the cost will be 11000.He said Your gurantee period is over so you cant repair it for free so He said that You give me a cheque in the name of LG India worth Rs 7000 to Increase the gurantee by 5 years but Why should i Give in 22,000 tv i add more 7000 to increase gurantee and get repaired Why??

I was shocked to hear about that defect within 2.5 years . I have purchased LG product by spending 22,000/- thinking it will last longer.

We are investing so much money on brands like LG with a trust that it will last longer.
We can also purchase unbranded products who will give more warranty at much lesser price with same quality. I am really disappointed because for a middle class person like me Rs. 26,000 is a very big amount.

Please address my issue and help me getting repaired my TV.If not i will share my views in networking site let people know about LG products will get defective within short period of time .

I AM VERY DISAPPOINTED, I DON'T WANT ANY LG PRODUCTS.
I'll never ever purchase any LG products in my life time.
I request all the customers not to go for LG LED TV or any products of LG.
They are not trustworthy at all. NEVER TRUST LG.
I AM ALSO ATTACHING RECEIPT OF A LG TV FROM WHERE I PURCHASED AND IT HAVE DETAILS OF AMOUNT AND DATE...

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