Complaint Details

Status	:	Closed
Complaint No	:	0088390/2017
Category	:	Others
Date	:	17-01-2017
Subject Line	:	So-called bouquet was sent from a bakery in a carry bag
Complainant	:	Pradeep Solomon
Address	:	Flat F2, Rohini Mayflower Apartments, 37, Officer's Colony, Puthur
Complainee	:	www.phoolwala.com
Address	:

Complaint Details
I ordered the "Meet your dream" Bouquet/Teddy bear/Chocolates combo from Phoolwala.com.They charged me an extra Rs.400 for delivery charges to that small town.

I ordered this bouquet for a wedding reception of one of my close relatives. I was shocked when they delivered a small bunch of roses tied with a ribbon and was sent in a carry bag from a local bakery shop. The roses were not fresh and the "bouquet" looked as if it was made with flowers from roadside vendors and I was terribly embarrassed to see the picture of the bride with the "bouquet". What a shame!!

Moreover, the teddy bear was much smaller in size than what was promised and they sent Cadbury's chocolates instead of Ferrero Rocher Chocolates. After I complained to them, they sent another bouquet which was no way close to the one I ordered. I ordered a bouquet with roses but they sent one that was mixed with cheaper flowers. Never trust this company.

I've enclosed the pictures.The 1st pictures shows what I ordered, the second picture shows the "bouquet" that was delivered first. The third picture shows the bouquet that was delivered as compensation (It had cheaper flowers and didn't even look like the one I ordered). I need a 50% refund of the money I paid as well as the extra Rs.400 that I paid as extra shipping charges

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