Complaint Details

Status	:	Closed
Complaint No	:	0088460/2017
Category	:	Consumer Goods
Date	:	21-01-2017
Subject Line	:	Duplicate product resived and Delay in replacement
Complainant	:	Anirban Saha
Address	:	VILL-Sahapara, P.O+P.S-Bishnupur
Complainee	:	TVS Electronics Limited (mi.com)
Address	:	4th floor, plot no 193-197&254-258137&248-249 Jigani Link Road, Bommasandra Industrial Area

Complaint Details
I Anirban Saha placed an order for “1000mAh Mi Power Bank silver” on 22th dec2016 and this was delivered to me on 29th dec 2016. I have discovered that the item has duplicate and not working.
I immediately called the customer care to inform them about this issue.( Also I send a Email with the photos)They promised me they shall look into the matter. Since then i have called them lots of times but my problem has not been solved. I don’t know what to do. I need to replace the item or need my money back.
Request you to look into the matter. Thank you.
Detailed ID
Order id-5161222101500059
Complain id-161229001768

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