Complaint Details

Status	:	Closed
Complaint No	:	0088492/2017
Category	:	Consumer Goods
Date	:	25-01-2017
Subject Line	:	Fraud done by Snapdeal
Complainant	:	Ankit Singh
Address	:	C1003, Amrapali Princely Estate, Sector 76, Noida
Complainee	:	Snapdeal
Address	:

Complaint Details
I am the latest victim of their fraud. I ordered Indiweaves Single Polyster Floral Blanket from Snapdeal on 5th Jan via prepaid medium for INR2549 Order id: 17708839604. I received the product on 11th Jan. To my surprise, the product I received was not from Indiweaves, it was of some local brand “ Prakash Gold”. When I searched for this product on snapdeal, its price was showing up INR1200. I became furious and called Snapdeal customer care (Ticket id: 38949038) and told them that I have received a different product. I even told them, if you cannot deliver the product I ordered, then at least give me my money INR1300 back which I paid extra. They said that the only option I have is to raise request for replace or refund. So, I asked them to place replacement request hoping that I will get the original product.
To cater the replacement request, they surpassed the limits of bad customer service. I got atleast 3-4 calls from snapdeal and to everyone of them I had to explain the issue again and again. This made me believe they don’t even document issues of users properly in the ticket. Today I received the replaced product which the one which I received earlier from brand Prakash Gold. This time they removed the bag which I received earlier and the product was just wrapped and stuck in polythene. The worst packing I had seen till now.
They rejected my replacement request saying that the product failed the quality check. How can a product fail a quality check when it wasn’t even unpacked from the bag ? Looks like this was done to try and cover up the fraud they did.
I need my refund. I didn’t pay INR2549 for this shitty product from Prakash Gold which is actually of INR1200 listed on their website only. I have earned that money from hard work not by doing fraud like Snapdeal. (All the pictures are attached with this post)

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