Complaint Details

Status	:	Closed
Complaint No	:	0088494/2017
Category	:	Consumer Goods
Date	:	25-01-2017
Subject Line	:	Non-refund for returned item
Complainant	:	Anubha Pandey
Address	:	Koramangala
Complainee	:	myntra.com
Address	:	Myntra Designs Private Ltd. AKR Tech Park- B Block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate

Complaint Details
I bought a pair of sandals from myntra.com in August 2016 as per order no.132685170 dated 8th August 2016. I received it on 11th August 2016. I had some problems with it, so I placed a return request for it on 13th August, 2016 as per return no. 16149646.

They collected the item, but cancelled my return request on 23rd August, 2016 without giving me any reason for the same. I called up their customer care a few times (phone number: 80-43541999), but was told that the issue would be resolved in sometime. However, it did not till January 2017. I mailed them again on 11th Jan 2017, asking them to either refund the money or send me back the product. They promised to resolve the issue, but did not. Now they have stopped responding to my mails as well.

As of today (25th Jan, 2017 2:01AM) the status is that they have my money Rs. 1393.41 and the product too and are not doing anything to resolve the issue.

Now I only want my money back. Specifically not the product, because I am afraid they will send my a sub-standard product out of malice. It is a pair of sandals, which can be tampered with causing me to lose my balance and fall and get hurt severely (it has happened to me earlier, so I am particularly wary).

I request you to kindly sort out the matter at the earliest.

I am attaching the chain of correspondence that I have had with them in email format.

Hoping for a quick resolution of the issue.

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