Complaint Details

Status	:	Closed
Complaint No	:	0088538/2017
Category	:	Consumer Goods
Date	:	28-01-2017
Subject Line	:	Watch not repaired & gave fake commitement
Complainant	:	laksh arora
Address	:	404 surya apts sector 21- D, faridabad
Complainee	:	Titan company limited
Address	:	F42 South Extension Part 1

Complaint Details
My Sister gifted me KennCole watch which was bought from Titan Helios showroom for Rs. 15000 on 12th August 2015. On 13th Nov 2016 its front glass got broke and i gave them to repair it. They told me they will get it repaired and all of this will come into the warranty and gave me the bill for 0 Rs and promised the delivery date of 13th Jan 2017. Now when i am getting in touch with them, they told me that they cannot repair because spare part is not available the manufacturer. I asked them what am i going to do with this 15000 Rs product so they told me let us try again. Now from last one week i am following up and they are telling me the product is not under warranty and i have to bear all the expenses. How can they do this? after that i asked what is the estimated cost and they are not telling me anything regarding that and replying me that they will inform and they product will be repaired in 4-5 days (as per the conversion held on 25th Jan 2017). i asked them how can you repair the product without telling me the cost of the spare part. what will i do in case cost spare part is too high and i wont be able to bear that. its been approximately 3 months and they are lying on each and every point. I need help.

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