Complaint Details

Status	:	Closed
Complaint No	:	0088568/2017
Category	:	Computers & Accessories
Date	:	31-01-2017
Subject Line	:	Refused to give VoLTE update for Le 1s model
Complainant	:	Harish G V
Address	:	Jenukal Nilaya, Behind Malabar Tyres, Opp to APMC, NH 206, Kadur
Complainee	:	LeEco
Address	:

Complaint Details
The Le 1s model of LeEco supports VoLTE feature and it can be given to the cinsumers just by an OTA update or manual update. But when asked the company to give this update they simply refused by saying it can't be given handset doesn't support the update. But in their own forum (http://forum.le.com/in/index.php?forums/le-1s-le-1s-eco.44/) hundreds of threads are available where thousands of developers and beta testers enabled this VoLTE feature by rooting the device. And even they asked the company to help with releasing the update but the company just refused. They released the VoLTE update for their latest phone Le2 and to promote that handset's sale they are refusing to give any software support for Le 1s.

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