Complaint Details

Status	:	Closed
Complaint No	:	0088584/2017
Category	:	Telecom
Date	:	01-02-2017
Subject Line	:	Refund of Excess Payment
Complainant	:	Sourav Saha
Address	:	HNo. 73A, F Block, SBS Nagar, Pakhowal Road
Complainee	:	Bharti Airtel
Address	:	Unitech World Cyber Park, Sector-39, Tower A, 4th Floor

Complaint Details
Hi,
I have my postpaid mobile no. of Airtel. In the month of Dec '16, I had made one excess payment of Rs. 3646/- to Airtel against my bill. This mobile sim was bought from Jaipur, Rajasthan. On asking for refund from customer care for the excess payment, they had logged in my complaint. But in spite of asking them not to redund the amount by cheque, they have sent a cheque to my old Jaipur address where I dont live anymore. And I dont even have access to that address anymore. In airtel system also, my updated communication address is of Ludhiana only. So, I have requested Airtel to cancel that previous cheque and refund the excess amount to my airtel account itself. That cheque is of no use to me as I can't access that cheque. But, everytome I log a complaint for this issue, they have been closing the complaint after two days giving me reason that the refund is already processed. The fact is I never got hold of the cheque as I dont live in Jaipur anymore. I am getting harrassed for last one month. Everytime I register my complaint and with this full explanation, and after two days the complaint gets closed. Please help me get my own money as I had made an excess payment by mistake. Please help me in getting me my refund. The screenshots of the complaint is attached.

Regards,
Sourav Saha

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