Complaint Details

Status	:	Closed
Complaint No	:	0088641/2017
Category	:	Consumer Goods
Date	:	11-02-2017
Subject Line	:	ITEM CODE-1627 (12Pc LED BULBS)
Complainant	:	SONALI DASH
Address	:	Qtr No-FWL-2/1, Forest Colony, BDA-ChandrasekharPur, Bhubaneswar-751016 (ODISHA)
Complainee	:	BESTDEAL TV (HOME-SHOP COMPANY)
Address	:	NEW-ERA MILLS COMPOUND(MOGUL LANE), MATUNGA(West), MUMBAI-400016

Complaint Details
PRODUCT NAME: NEW PACK OF 12 pc LED BULBS. ORDER NO-1357279. ITEM CODE-1627. SELLER VAT / REGN No-07696983042V. INVOICE No-847569-201610171357279. INVOICE DATE: 17-OCT-2016.

WE RECEIVED THE SAID ITEM AGAINST A CASH PAYMENT OF Rs.999/- ON 26-10-2016 & REPORTED THE DEFICIENCIES TO THE COMPANY. AS PER THEIR INSTRUCTIONS ON PHONE, WE SENT THEM A MAIL ON 27-10-2016 ATTACHING A SNAP OF THE DEFECTIVE ITEM AND THEN THEIR AGENT-DELHIVERY ENABLING E-COMMERCE COURIER, At-PLOT No-4775/2 (behind SAVITRI NIWAS), NEAR KALYANI PRESS, BJB NAGAR, BHUBANESWAR-751014. COLLECTED THE BULBS FROM US FOR REPLACEMENT AND ISSUED A PICKUP RECEIPT NO. 397711954455 / DFS – BEST DEAL TV (1357279) ON 01-11-2016.

NOW IT IS ALREADY 11/02/2017, (MORE THAN THREE & HALF MONTH PAST). WE HAVE BEEN TRYING TO CONTACT THE COMPANY BY VISITING DELHIVERY COURIER OFFICE CHIEF-EXECUTIVE. MR. RAJENDRA SHARMA, WHO TOLD US, HE WILL DO THE NEEDFUL TO GET US OUR ITEM OR MONEY BACK BY TAKING-UP THE MATTER WITH THEIR HEAD-OFFICE AT DELHI, BUT NOTHING HAS HAPPENED YET. THEN WE HAVE MADE MANY PHONE CALLS ON COMPANY'S MOBILE NO- 09029669999, BUT THE COMPANY NEVER RESPONDED TO OUR CALLS. THE COMPANY'S CALLING NUMBER IS NOT A TOLL-FREE NUMBER AND THUS WE ARE FURSTED & DISCOURAGED OF SPENDING ON PHONES WITHOUT GETTING ANY RESULT FROM THEIR END.

WE HAVE MADE MANY PHONE-CALLS AND WRITTEN MANY COMPLAINTS & MAILS viz- 1459623 & 1452217 WHICH ARE ACKNOWLEDGED ELECTRONICALLY BY COMPANY'S MAIL-ANSWERING SYSTEM BUT BESTDEAL TV OWNERS ARE NEVER BOTHERED TO REPLY TO ANY OF THEM.

SHOULD I FORGET THIS Rs.999/- BECAUSE THE OWNERS OF THIS ONLINE HOME-SHOP COMPANY ARE BIG BULLS AND BIG CELEBRITIES ?

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