Complaint Details

Status	:	Closed
Complaint No	:	0088646/2017
Category	:	Consumer Goods
Date	:	13-02-2017
Subject Line	:	Substandard Furniture Sold by Royal Oaks
Complainant	:	Vivek Khanna
Address	:	B 2101, Juniper, Salarpuria Greenage, Hosur Road
Complainee	:	ROYALOAK FURNITURE INDIA LLP
Address	:	NO.5, 2ND CROSS, KAMMANAHALLI MAIN ROAD, ST. THOMAS TOWN PO ST, 560084

Complaint Details
I purchased a dining table from Royal Oaks in Dec 2016, but I now realise that the furniture is made of sub standard material. Three different chairs have already broken. One in Dec. 2nd & 3rd in Jan . Two chairs have been repaired. Furniture is under warranty of 1 year so RoyalOak wants that we keep calling them and they will keep repairing it. Two times when the chair broke my family members were sitting on it. The service center wastes a lot of time in taking complaints and acting on them. I cant just keep following them as this will never end. As the material is substandard the chairs will keep breaking. I want the dining table to be replaced with a fresh piece that is good quality wise. But the retailer wants us to continue with the same.

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