Complaint Details

Status	:	Closed
Complaint No	:	0088649/2017
Category	:	Telecom
Date	:	13-02-2017
Subject Line	:	Harassement--compensation
Complainant	:	Jagruti Vaishnav
Address	:	San Diago ,California, USA
Complainee	:	Airtel
Address	:	Airtel

Complaint Details
Sir
Complaint ---Airtel

It is noticed , Airtel makes International Roaming facility activated by default , no sooner Consumer enters International Airport in India.So even incoming call which are free , are being charged so outgoing calls & SMS. This activation is for pre paid facility Airtel should not activate international roaming facility by default ,without consumer consent.It is illegal, Airtel charges Rs 99/ for international roaming facility ,that too without consumer consent, this is merely exploitation of consumers

Second ,Even Messages sent /SMS are being charged when mobile is on International roaming & Consumer uses just what app on wi fi

It is matter of concern , even when consumer uses what app on wi fi, incoming/outgoing calls are free ,so SMS ,then even Airtel charges consumer for Using what app facility.Airtel even harasses consumers at midnight ,by calling on consumers who have landed at abroad .This is intolerable.

Whle picking up hadset at midnight on receiving call from Airtel , Mobile fell down from my hand, front cover got damaged, display went off. I have demanded new hadset
from Airtel , no money
Kindly take up this issue ,& resolve on permanent basis ,since many tourist who visit other countries have similar complaints



Ms Jagruti Vaishnav
Senior Citizen

7696 Canyon st Ln
Sandiago
92126 California
USA

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