Complaint Details

Status	:	Resolved
Complaint No	:	0088752/2017
Category	:	Consumer Goods
Date	:	06-04-2017
Subject Line	:	PURCHASED A SAMSUNG REFRIGERATOR FROM VIJAY SALES, RECD A DENTED PIECE AFTER SALES SERVICE VERY BAD
Complainant	:	THOMAS FRANCIS
Address	:	7 KALINGA HOUSING SOCY KAJUPADA PO SAKINAKA NR ST JUDE CHURCH
Complainee	:	VIJAY SALES-GHATKOPAR WEST
Address	:	L.B.S. Marg, Opp, Shreyas Cinema Road Ghatkopar (West),

Complaint Details
BOOKED A SAMSUNG FRIDGE UNDER EXCHANGE FROM VIJAY SALES ON 26/03/2017 RECD ON 28/03/2017 UPON RECEIPT THE SAME WAS FOUND DENTED AT THE BACKSIDE RAISED A COMPLAINT FOR REPLACEMENT RECD A REPLACEMENT ON 30/03/2017 AT 10:30PM WHICH WAS THE SAME PIECE THAT WAS ON DISPLAY AT THE SHOWROOM NOT ACCEPTED AGAIN RAISED A COMPLAINT & FINALLY RECD A FRESH FRIDGE ON 01/04/2017 IN THE MEANTIME I HAD VISITED THE SHOWROOM ATLEAST 5 TIMES FOR THE REPLACEMENT. THERE WAS NO PROPER AFTER SALES SERVICE NO KNOWLEDGE OF THE COMPLAINT RAISED. APART FROM THAT I LOST CRTITICAL MEDICNES WHICH WAS TO BE KEPT UNDER REFRIGERATION , DAIRY PRODUCTS GOT SPOILED, VEGETABLES & FRUITS ROTTEN HAD TO BE THROWN AWAY. PLS HELP AS THE AGENCY IS NOT EVEN READY TO LISTEN TO THE CONSUMER.

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