Complaint Details

Status	:	Closed
Complaint No	:	0088758/2017
Category	:	Others
Date	:	07-04-2017
Subject Line	:	Refuse to refund courier charges
Complainant	:	Lekhni Jain
Address	:	B 105 , Himalaya appartment,
Complainee	:	Ebay
Address	:

Complaint Details
I had purchased an Auxas mobile phone from eBay , This phone was defective and as Ebay dont have option to pick up the defective product I was asked to courier the product by spending Rs1550 as courier charges . Post returning the product I asked them to refund the courire charges in form of fund transfer of cheque but still ebay issued a voucher which would expire in 3 months and they didnot even send me the voucher by email as mentioned in their email . Then I contacted eBay customer support who gave me the code and informed me that it will expire by end of Mar'17 . When I contacted ebay on 31-Mar-2017 I was informed that voucher has expired on 22-Mar-2017 and they are not willing to renew the same . Customer support is not helpful and ebay has worst policies . They force customer to purchase product from ebay by giving them voucher for courier charges for returning the defective product . Please help me to get my charges back .

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