Complaint Details

Status	:	Closed
Complaint No	:	0088774/2017
Category	:	Telecom
Date	:	11-04-2017
Subject Line	:	Network problem not resolved.
Complainant	:	kshitiz dinkar
Address	:	1207 B WING MANTRI SERENE
Complainee	:	Vodafone Essar Ltd.
Address	:	Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013

Complaint Details
I had made a complaint regarding network about one month back. The complaint was closed without resolving it. The reason given was there was no outdoor coverage problem. As i stay indoors i get a very poor network and i am not able to talk to anyone until i get close to a window. Moreover there are frequent call drops.
I emailed after logging complaint with their customer care at vodafonecare.mum@vodafone.com regarding this problem but there has been no response.
In this situation since the service provider is not providing me service for which i am paying for, the entire amount, which i pay for my Postpaid plan RED499, should be refunded and problem should be resolved asap.

My complaint number was 289733554
Logged at 8th march 2017.
Mumbai circle

Replies