Complaint Details

Status	:	Closed
Complaint No	:	0088807/2017
Category	:	Non-Compliance
Date	:	18-04-2017
Subject Line	:	Irrational approach to customers
Complainant	:	Biji Cherian
Address	:	Lee Heights Ponmankal Kottayam
Complainee	:	Nandilath G Mart
Address	:	Karottukunnel Arcade, Opp. Nehru Stadium, Nagampadam, Kottayam, Kerala

Complaint Details
Though the customer service of Nandilath G Mart (Kottayam) is good; the delivery Team is not friendly with customer. After the payment is collected, the Delivery is done in a very irrational manner. My apartment is in the 4th Floor of the Building. When the payment is done by customer including the delivery charges; its understood that Merchant must supply the house hold appliances purchased to the Apartment and commission the product. I purchased 4 Nos AC & 420 Litre Fridge from Nandilath G Mart (Kottayam) and all these items were unloaded in the Ground Floor of the building by the shop delivery and left to customer to shift the item to the apartment. The risk of the moving is left to the customer responsibility. I feel that a voice must be raised to Nandilath G Mart (Kottayam) against this action by concerned authorities.

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