Complaint Details

Status	:	Closed
Complaint No	:	0088814/2017
Category	:	Consumer Goods
Date	:	19-04-2017
Subject Line	:	Complaint against ebay fror doing fraud, wrong commitments, not delivering product or refund.
Complainant	:	Deepak Bajaj
Address	:	251, Sunder Nagar
Complainee	:	eBay.com
Address	:	eBay India Private Limited, 14th Floor, North Block, R-TECH Park, Western Express Highway, Goregaon (East)

Complaint Details
Name: Deepak Bajaj
Item Name: O General 2 Ton Split AC White (ASGA24JCC)
Item Id: 152461966248
Date of Purchase: 12/03/2017.
Email id: deep.bajaj1991@gmail.com
Registered no. on ebay: 9802801900
Ebay service request no. : 1-108682924640
(I have proof of all these incidents as mail and call recordings)
I placed a bid on auction on ebay & received a mail on 10/03/17 that “You won with a Rs. 33,000.00 bid! The next step is to pay.” also written ‘You've committed to buy this item.’ Seller messaged me on ebay that the final amount will be Rs.27,500 with installation & shipping charges. I got a call from seller same day he said transfer the amount in the account in name of ebay which he texted me & messaged on ebay.
Account name Paisapay eBay
Account number 100042749683
Ifsc code INDB0000223
On 11/03/17, I confirmed this from ebay they said account is of ebay but ask for the link for payment, I also asked price is very less from MRP 71,480 will it there be any defect or any other fault, they said ebay guarantee will be there you don’t have to worry about it. Seller provided the link,
https://easebuzz.in/pay/Paisapay/27500

On 12/03/17 I confirmed from ebay, telecaller(Praveen) confirmed that link is of ebay paisapay, safe, secure, ebay guarantee will be there & the money will be transferred to ebay, after raising doubt about seller that he might be fraud and I don’t want money to get transfer in his account directly he assured me they’re having proper documentation of seller & it’ll come under ebay guarantee so I don’t need to worry.
After double confirmation, I made the payment through link.
Easebuzz ID : TRFTF8WN8A
Transaction ID : S5HVB288
On ebay messages I sent a message to seller ‘We have successfully paid the amount through link now please ship it asap and also send me tracking detail and invoice of product.’ Seller sent me invoice & updated shipping details which was invalid, so I asked for valid details, seller had not picked my calls (Seller’s contact: 8884897001, 8884901002) then I left him a message on ebay to provide me valid tracking details. Contacted ebay on 17, 19 & 20/03/17 they escalated the concern, raised complaint (ts027310) & will ask paisapay id & shipping details & said they’re already working on it. On 22/03/17 I talked with ebay floor supervisor(Nidhi) who earlier told me to ask link for payment & make payment of Rs.27,500 not Rs.33,000 as asked by the seller, this was the first time they said payment was made offline but at the end of discussion she assured me that I’ll get my refund in my account within 2 days. 24/03/17 I asked for transaction id as payment was not received, telecaller(Ritika) said system is slow & assured me I’ll get my money by evening in my account as the case is already escalated by floor supervisor (Nidhi).
After that I talked with many ebay telecallers, floor supervisors, team leader & team manager wrote a mail but not getting any prompt response either they are denying for the refund or asking time for the resolution but not giving any. They’re neither providing ebay guarantee which they said they’ll, nor they fulfilled their commitment of refund within 2 days.
Please take serious action against ebay as they misguide their customers and also they are not taking responsibility of their actions thereby, helps the seller in doing fraudulent activities.
Please help me in getting the refund as it has already been delayed. I am complaining here as I am confident that I can get the solution here.
Regards
Deepak Bajaj
Mobile no.: 9466617666

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